Privacy Policy

Privacy Policy

Introduction

Welcome to https://roof-inspection-service.storysurge.net (hereinafter referred to as “the Company,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring the protection of your personal information is our top priority. This Privacy Policy explains how we collect, use, and safeguard the data of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party sites, applications, or services linked from our platform. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy governs your interactions when:

  1. You sign up for an account and use our applications and services as an authorized user.
  2. You visit our websites, whether directly or through third-party links.
  3. You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile pictures.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account numbers, investment portfolios (if relevant), and financial records (in encrypted form).
  4. Purchase Information: Items bought through our services, purchase dates, quantities, and transaction amounts.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data to enhance user experience.
  6. Location Data: Geographic coordinates and location-based services data to provide tailored content (with your consent).
  7. Feedback: Reviews, comments, and survey responses that help us improve our products and services.
  8. Social Media Information: User profiles, posts, and interactions when you engage with us on social media platforms.
  9. Product Information: Data about the products you view, search for, or purchase, including product preferences and browsing history.

We collect this data through various means: user input forms, account settings, online transactions, browser cookies, pixel tags, and analytics tools. Additionally, we may receive personal data from third parties, such as payment processors, with whom we have data-sharing agreements to ensure security and privacy.

Cookies

We employ cookies to enhance your browsing experience and gather analytics on our website:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website, ensuring secure user sessions and navigating through pages.
  • Preference Cookies: Used to remember user preferences, such as language settings and display options.
  • Analytics Cookies: Enable us to collect anonymous data about website visitors, including page views, unique visitors, and bounce rates, to improve our online services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your privacy preferences.

Retention and Deletion

We retain personal data for the duration required by applicable laws and for legitimate business purposes. Our retention periods are based on factors such as:

  • The purpose for which the data was collected
  • Tax and accounting requirements
  • Legal obligations
  • Business needs, including improvement of services and personalized user experiences

Once the retention period expires or when the purpose is fulfilled, we delete or anonymize the personal data to ensure it no longer identifies individuals.

Security Measures

We have implemented robust security measures to protect your personal data:

  • Encryption: We use encryption protocols for data in transit and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict privacy and security standards to process data on our behalf.
  • Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

Our services are not intentionally designed for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such data, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights (Based on Geographical Location)

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: The right to request the deletion of your personal data, subject to certain exceptions.
  • Restriction: The right to limit the processing of your personal data under certain circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific or direct marketing purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights, please contact our Data Privacy Team at the details provided below. We will respond to your requests as quickly as possible and within the time frames mandated by applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions regarding this policy, to unsubscribe from our communications, or to exercise your data rights, please contact us:

  • Email: [email protected]
  • Mail: Roof Inspection Service, Privacy Team, [Address], [City, State, ZIP Code]

We value your trust in providing us with your personal information, and we are committed to maintaining a transparent and responsible data handling practice.